Effective surveillance is not about logging hours or collecting footage—it’s about capturing activity that answers specific claim questions.
At Insurance Fraud Specialists:
One investigator per case—never subcontracted
Decisions guided by experience and judgment, not volume targets
Focus on relevant activity tied to the claim
Adjustments made when surveillance is no longer productive
Evidence captured with defensibility as the priority
Not solely relying on videoed evidence
The difference is judgment and consistency. Surveillance is focused on capturing activity that is
relevant to the claim, not simply logging hours.
If surveillance is no longer productive, that is communicated clearly so time and budget are not
wasted.
No. Surveillance hours are not billed when the subject is lost.
