Effective surveillance is not about logging hours or collecting footage—it’s about capturing activity that answers specific claim questions.
At Insurance Fraud Specialists:
One investigator per case—never subcontracted
No. Surveillance is handled by the same experienced investigator from start to finish. Work is not outsourced or rotated among junior staff.
The difference is judgment and consistency. Surveillance is focused on capturing activity that is
relevant to the claim, not simply logging hours.
If surveillance is no longer productive, that is communicated clearly so time and budget are not
wasted.
No. Surveillance hours are not billed when the subject is lost.
