Effective surveillance is not about logging hours or collecting footage—it’s about capturing activity that answers specific claim questions.
At Insurance Fraud Specialists:
One investigator per case—never subcontracted
Surveillance findings are documented with clear timelines, detailed observations, in a report and relevant video designed to support claim decisions and litigation
No. Surveillance is handled by the same experienced investigator from start to finish. Work is not outsourced or rotated among junior staff.
The difference is judgment and consistency. Surveillance is focused on capturing activity that is relevant to the claim, not simply logging hours.
If surveillance is no longer productive, that is communicated to the client clearly so time and budget are not wasted.
No. Surveillance hours are not billed when the subject is lost.
