FAQ

Do you subcontract surveillance work?

No.  Surveillance is handled by the same experienced investigator from start to finish.  Work is not outsourced or rotated among junior staff.

What happens if surveillance is not producing results?

If surveillance is no longer productive, that is communicated clearly so time and budget are not wasted.

What makes your surveillance different from other providers?

The difference is judgment and consistency. Surveillance is focused on capturing activity that is relevant to the claim, not simply logging hours.

Do you charge for time when a target is lost?

No.  Surveillance hours are not billed when a target is lost.

How is surveillance documented? 

Surveillance findings are documented with clear timelines, detailed observations, and relevant video designed to support claims decisions and litigation.

How detailed are your reports?

Reports clearly document timelines, observations, and relevant activity tied directly to the claim.  The goal is clarity and usefulness—not filler or unnecessary length.

Do your reports include video references?

Yes.  Video evidence is referenced and organized so reviewers can easily understand what was captured and why it matters to the claim.

Are reports written with litigation in mind?

Yes.  Reports are written to support claims decisions and withstand legal review, including potential deposition or courtroom scrutiny.

Who writes the reports?

Reports are written by the same investigator who conducted the surveillance, ensuring accuracy, context, and consistency.

How are the reports delivered?

Reports are typically delivered electronically to allow for quick review and easy sharing.  Hard copies can be provided if needed.

What if there is nothing relevant to the report? 

If aurveillance does not produce meaningful or relevant findings, that is documented clearly and communicated so decisions can be made without wasting time and expenses.